Privacy policy
This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from our online store.
What Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. Payments are processed securely by our payment provider (Shopify Payments / Stripe and, where applicable, Apple Pay or Google Pay). We do not collect, see, or store your full credit or debit card numbers — this information is transmitted directly to the payment processor.
How We Use Your Information
We use the information we collect to:
* Process and fulfill your orders.
* Communicate with you about your orders, products, services, and promotions.
* Screen orders for potential risk or fraud.
* Improve our website and services.
Cookies and Tracking
We use cookies and similar tracking technologies to collect information about your browsing activity on our site. This helps us to improve your experience and personalize the content you see. You can control cookies through your browser settings.
Third Parties
We use Shopify to power our online store. Shopify may collect information about your use of the site. You can read more about how Shopify uses your information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy). All card payments are processed by Shopify Payments (powered by Stripe). We also support Apple Pay and Google Pay as payment methods. Your full card details are entered directly into the payment processor's secure environment and are never stored on our servers. These processors have their own privacy policies, which you should review.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our site uses SSL/TLS encryption. Payment details are transmitted directly to our PCI-DSS compliant payment processor and are not stored by us.
Your Rights
You have the right to:
* Access the personal information we hold about you.
* Correct any inaccurate or incomplete information.
* Request that we delete your personal information.
To exercise these rights, please contact us at info@fiorenno.com.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal or accounting purposes.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Policy Updates
We may update this privacy policy from time to time. We will post any changes on our website.
Contact
Company Name
DR INFINITY LTD.
Address: The Orangery, 3A, Boyces Avenue, Bristol, Avon, BS8 4AA, England
Company Number: 17276042
E-Mail: info@fiorenno.com
Phone Number: +44 7441 425282
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours